Technical Support & Field Engineer

About SPARK

SPARK is a fast-growing technology company providing cutting-edge EPoS systems and smart robotics to the hospitality industry across the UK. We are redefining hospitality management through seamless integration of EPoS, online ordering, reservations, loyalty programmes, and AI-driven service automation. Our sleek, modern hardware and user-friendly software platforms are built to improve operational efficiency and enhance the customer experience. Our Robotic Solutions work across a range of industries, from table service robots in restaurants to hotel room service robots all the way to cleaning robots in warehouses.
The Opportunity

We’re seeking a Technical Support & Field Engineer to support the deployment, maintenance and servicing of our robotics and EPoS solutions nationwide. This is a hands-on role suited to someone with a technical background, a proactive attitude and a strong interest in robotics or automation.
Based in Newcastle, you’ll install systems, respond to support requests, and attend customer call-outs. You’ll also help prepare robots for deployment and relay technical insights to our engineering and operations teams.
Key Responsibilities

Install and commission robotic and EPoS systems at customer sites

Diagnose and resolve faults both remotely and on-site

Perform routine servicing, firmware updates and minor hardware repairs

Assemble, test and configure robots at our facility before deployment

Record service visits and resolutions accurately for internal tracking

Support onboarding of new clients and act as a technical contact during post-installation

Attend urgent call-outs when required, with occasional travel across the UK

What We’re Looking For

Essential

Full UK driving licence with confidence to travel for site work

Working knowledge of electrical, mechanical or robotic systems

Practical experience using tools and diagnostic equipment

Good communication and customer-facing skills

Ability to work independently and manage your time effectively

Comfortable using IT tools including remote support software and diagnostics

Right to work in the UK

Desirable

Field service, robotics or IT support experience

Familiarity with automation hardware or PoS systems

Basic networking understanding (e.g. routers, IP, port forwarding)

Interest in robotics, mechatronics or embedded systems

Eagerness to develop into a mid-level engineering role

What You’ll Gain

Join a growing team pioneering robotics in hospitality

Work with advanced technologies and automated platforms

Hybrid work flexibility

Training and development opportunities

Annual performance bonus

Travel expense reimbursement for off-site support

Apply Now

If you enjoy working with real-world technology, solving problems hands-on and making a direct impact on customers across the UK, we’d love to hear from you.

Please send your CV to hr@sparkepos.com