Technical Records & Projects Coordinator

About The Role

We have a fantastic opportunity to join our Wastewater Treatment & Bio-Resources team as a Technical Records & Projects Coordinator (known internally as a Knowledge Technician), based at Bran Sands.

This is a varied and rewarding role where you’ll work closely with the Wastewater Treatment Manager, playing a key part in ensuring technical documentation and records are accurately managed and maintained across SharePoint and our dedicated Technical Library. Alongside this, you’ll support a range of internal projects focused on improving efficiency, driving innovation, and enhancing asset performance, helping to deliver continuous improvement across our operations.

This role offers a great balance of office-based and hands-on work. You’ll be actively involved on site, carrying out routine inspections, supporting the implementation of health and safety standards, and contributing to the smooth day-to-day running of the facility. You’ll also play an important role in developing and implementing records management processes, including the transfer of asset data into corporate systems and maintaining key regulatory documentation such as written schemes for PLVE inspections, MCERT flow meters, and CHPQA compliance.

If you enjoy combining technical administration with practical, site-based activity, and want to play a meaningful role in supporting essential wastewater services, this is a great opportunity to make a real impact within a supportive and forward-thinking team.

About You

If you have proven experience in document management and hold an HNC in a relevant subject, or are qualified through hands-on experience, we’d love to hear from you. You’ll bring a strong background from the water industry or a similar process-driven environment, along with a solid commitment to maintaining high standards of health and safety. An understanding of the regulations, legislation, and environmental considerations that impact wastewater assets will be key to your success.

You’ll be highly organised and confident in planning your own workload, able to adapt quickly and reprioritise when demands change. Your attention to detail will set you apart, ensuring that records are accurate, processes are followed, and nothing is overlooked, particularly when it comes to compliance and safety. Experience with AutoCAD and a keen eye for detail will be highly beneficial in supporting the technical aspects of the role.

Strong communication skills are essential, as is a practical, hands-on approach and a natural ability to problem-solve. You’ll be comfortable using a variety of technologies and applications, and able to spot trends, identify issues, and take action to improve processes. Experience working with structured procedures and equipment is important, and any familiarity with water or wastewater operations will be an added advantage.

A full UK driving licence is required, as you’ll be travelling between sites as part of your role. If you’re looking for an opportunity to make a real difference, supporting essential services, safeguarding the environment, and contributing to the communities we serve, this could be the perfect role for you.

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

About Us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we’d encourage you to apply

NWG At a Glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our Benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
Free access to local attractions.
A fantastic discount scheme, with savings on days out, shopping, travel and more.
Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

Please note this role will require a DBS to be completed prior to employment

About Us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we’re committed to delivering great service, putting our customers at the heart of everything we do.